Privacy Policy

Biophora™ respects the privacy of individuals in all aspects of our business operations. We have a longstanding commitment to protecting personal information when providing services to our clients. Your personal information is only collected, used and disclosed by Biophora™ in accordance with this Privacy Policy.

 

Personal Information Collection

 

As a client using Biophora™ services, you may be asked to provide certain pieces of information in order for us to provide you with the best possible service. Your file may include the following:

 

·        Contact information

 

·        Medical history


We use your information to:

 

·        Understand your needs and preferences.

 

·        Find the best treatment and/or service for you.

 

·        Ensure safe and successful treamtents.

 

Biophora™ never collects more personal information than is needed to fulfill these purposes.

 

Personal Information Disclosure

 

Your personal information is never traded, sold or leased by us to any external companies. Your information is only disclosed for Biophora™ legitimate business purposes or as required to meet legal and regulatory requirements, for example to comply with a court order.

We may share information with our affiliates, partners, or other companies (collectively "representatives") that we use to provide full staffing services. However, we only disclose limited information as required for the function that will be performed by the REPRESENTATIVE ON OUR BEHALF. We also ensure that every contract we enter into with a representative clearly outlines the representative's obligation to protect your personal information and live up to the principles of privacy.

 

Your Consent

 

Having read this policy and by using our services and providing us with your personal information, we imply your consent to the collection, use and disclosure of your personal information as specified herein.

We imply your consent if we feel we are using your personal information for purposes that are obvious to you.

 

Personal Information Retention

 

We retain your information as long as you are using our services.

 

Personal Information Security Measures

 

We have staff procedures and policies in place to ensure that your personal information, in both paper and electronic format, are secure. For example, we require the following:

 

·        Filing cabinets have a locking mechanism for when they are not in use.

 

·        Access to electronic and paper files is limited on a need-to-know basis depending on job function.

 

·        Staff training on the importance of privacy and security is undertaken regularly.

 

Access to Your Personal Information

 

Biophora™ relies on the information provided by you, as well as third parties such as those providing references or educational institutions. You may at any time make a written request for access to your personal information. We will provide you with a copy of the personal information we have on file.

Biophora™ strives to maintain accurate records of your personal information, however, this cannot be achieved without your help. In this ongoing effort, we ask you to provide us with your most up to date information. Write to the address below and let us know of any personal information you have given us in the past that is incomplete, inaccurate, or no longer relevant. It will be our pleasure to make appropriate modifications.

 

Contact Us with Any Questions of Concerns

 

Biophora™ takes full responsibility for the management and confidentiality of the personal information it collects. If you have any concerns about this policy, or feel that Biophora™ is not abiding by it, please write to:

 

Privacy Officer
Biophora™
judi@biophora.com

Head Office

Yorkville Village, East Tower
55 Avenue Road, Suite 2450
Toronto, ON M5R 3L2
Contact

Phone: 416-410-7229
Fax: 416-920-0608
Toll Free: 1-877-205-7778
Toll Free Fax: 1-866-421-6320
E-mail: conde@biophora.com


Canadian Inquiries

Tracy Desmarteaux
Partner/Senior Educator
(514) 886-4681
tracy@biophora.com

Conde Stenson
Vice President
conde@biophora.com

  • New accounts
  • Questions from existing accounts
  • Patient inquiries
International Inquiries & Business Development

Brigette Manning
brigette@biophora.com

  • Biophora’s products and services
  • Distribution territories
  • New product development
  • Custom label skin care

United States

NewGen Science Inc.
USA Online Store
Tel: 310-919-8400
newgenscience.com
info@newgenscience.com

Argus Health Products, LLC
521 Main Street
Franklin, LA 70538
Tel: 504-252-9473
usa@biophora.com

Kingdom of Saudi Arabia

ksa@biophora.com

PR & Marketing

Judi Argue
judi@biophora.com

Customer Service

Geri Cormack
geri@biophora.com

Have a question? Contact us today!

We are happy to answer any questions you may have about our product line.

Monday to Friday from 09:00am to 5:00pm EST

“Biophora products deliver ideal results only when used under the guidance of clinically-trained technicians who provide expert skincare advice and treatments tailored to your specific needs. For optimum outcomes, consultation with your authorized Biophora Skin Care Specialist is essential to create a personalized routine, ensure accurate ongoing oversight of your product choices and treatment protocols, monitor progress, and recommend regimen changes as needed to help you achieve your desired skincare goals. We highly recommend that you continue to purchase products from the Biophora Technician where you received your initial consultation and service, or if new to Biophora, that you allow us to refer you to the location nearest you.”